Good Reads

Ignore your email channel at your peril: It’s not just about cost to serve, there’s gold in your unstructured data Often times the email channel is under-managed and under-resourced within corporates, with underlying cost to serve & performance ...

Quick wins required in IT support Let’s face it, now is not the time for five-year plans or the upheaval of a major system upgrade. With business practices upended by the Covid-19 pandemic, the sensible thing to do ...

Making IT support less stressful As organisations move to remote working, the pressure on IT support workers grows. Not only do they have to manage the shift in their own businesses, many will also be dealing with a ...

AI Powered Conversations In today's environment, we must continually drive better and better customer experiences and remove costs so what is the next technology innovation that will re-engage our customers and alter the traditional business approaches such as ...