Good Reads2021-01-20T13:53:02+12:00

Good Reads

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Growth; retention and market share – Kirsty Hunter of EDIS Insights shares how enterprise can leverage smart contact centre capability.

Growth, retention and market share: How enterprise can leverage smart contact centre capability Contact Centres have been maligned as cost centres, viewed as a clearinghouse for transactional customer deliver, and driven to deliver extreme levels of productivity while ...

Three key insights into post-pandemic IT service management from the Edge 2020 conference

Three key insights into post-pandemic IT service management from the Edge 2020 conference How service desk automation is a logical response to COVID-19 generated uncertainties and the demand for new customer experiences I had the pleasure of joining ...

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