For some types of conversations, email is still the best way of communicating
For complex, drawn-out conversations & images
As proof of compliance/correspondence
System-generated B2B communications
Non-critical/not time-bound requests
For hand-offs to/from 3rd parties
SMTP based system-generated alerts
A reliable transport shift between systems
Attachment processing
Communicating in your client’s channel of choice
At Aportio, we are committed to providing customers with their channel of choice. Instead of moving customers away from email, Aportio has developed InboxAgent to make email management more efficient, more cost-effective and less mundane for Customer Service Centres and IT Help Desks to manage.
Email management without the hassle
Aportio is taking the pain out of managing emails for Customer Service Centres and IT Help Desks. Logging emails is a thankless, repetitive and time-consuming task for service desk agents.
Service desk agents should be resolving tickets, so let automation do the logging, cleaning, re-classifying and de-duplicating.
Customer Service Centres and IT Help Desks are under increasing pressure to improve productivity and increase customer satisfaction, now more than ever.
Emails are a high-cost channel of support for the service provider, but email remains a prevalent communication method for many users.
It typically takes 2-4 minutes to manually log & classify or reclassify an incoming email before resolving it. That adds up when you are processing thousands of emails a month.
The accuracy and consistency rates that human and many built-in parsers receive is low; resulting in even more work to fix the errors.
InboxAgent achieves high classification accuracy and consistency and less human effort than other solutions. InboxAgent can also direct emails to other channels such as chatbots, portals, knowledge bases or automated resolution – without any further human intervention!
Providing immediate ROI, InboxAgent associates related email conversations to avoid ticket duplication. We use AI to classify and automatically assign emails to the right outcome. InboxAgent combines multiple mail parsing and machine learning approaches for greater accuracy. InboxAgent is an easy plug-in to existing tools, so there is no need for lengthy and costly system purchases or upgrades to take advantage of InboxAgent’s AI.
InboxAgent gives you back time in your day and allows you to focus on users
Customer Success Story
The ROI is immediate; the team are happier that their jobs are easier, and they can focus on higher-value tasks. It was simple and easy to install, and the Aportio folks are great to deal with.”