InboxAgent Actions

InboxAgent manages your incoming emails so you don’t have to. Reduces work, eliminates mundane tasks, correctly & consistently logs emails for happier staff and customers.

For some types of conversations, email is still the best way of communicating

For complex, drawn-out conversations & images

As proof of compliance/correspondence

System-generated B2B communications

Non-critical/not time-bound requests

For hand-offs to/from 3rd parties

SMTP based system-generated alerts

A reliable transport shift between systems

Attachment processing

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Communicating in your client’s channel of choice

At Aportio, we are committed to providing customers with their channel of choice. Instead of moving customers away from email, Aportio has developed InboxAgent to make email management more efficient, more cost-effective and less mundane for Customer Service Centres and IT Help Desks to manage.

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Email management without the hassle

Aportio is taking the pain out of managing emails for Customer Service Centres and IT Help Desks. Logging emails is a thankless, repetitive and time-consuming task for service desk agents.

Service desk agents should be resolving tickets, so let automation do the logging, cleaning, re-classifying and de-duplicating.

Customer Service Centres and IT Help Desks are under increasing pressure to improve productivity and increase customer satisfaction, now more than ever.

Emails are a high-cost channel of support for the service provider, but email remains a prevalent communication method for many users.

It typically takes 2-4 minutes to manually log & classify or reclassify an incoming email before resolving it. That adds up when you are processing thousands of emails a month.

The accuracy and consistency rates that human and many built-in parsers receive is low; resulting in even more work to fix the errors.

InboxAgent achieves high classification accuracy and consistency and less human effort than other solutions. InboxAgent can also direct emails to other channels such as chatbots, portals, knowledge bases or automated resolution – without any further human intervention!

Providing immediate ROI, InboxAgent associates related email conversations to avoid ticket duplication. We use AI to classify and automatically assign emails to the right outcome.  InboxAgent combines multiple mail parsing and machine learning approaches for greater accuracy.  InboxAgent is an easy plug-in to existing tools, so there is no need for lengthy and costly system purchases or upgrades to take advantage of InboxAgent’s AI.

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InboxAgent gives you back time in your day and allows you to focus on users

Unique AI tool reads incoming emails

I want to focus on things that really make a difference for our users and customers

  • Automatically sends to correct destination
  • Ticket is automatically classified  and assigned to the right expert, ancillary info added
  • Removes “noise” (e.g. social media tags, disclaimers etc)
  • De-duplicates multiple messages and prevents all those false positives other parsers create
  • Can trigger other automated responses

InboxAgent takes away the boring tasks so you can spend more time on what you are good at – solving your users’ and customers’ complex needs.

Easy to get going and ROI is immediate

I want a low risk and non-disruptive way to make my job easier

  • Easy to install – can be up and running in days
  • Integrates seamlessly with many systems
  • No negative customer impact
  • New features will increase value
  • Security – ISO27001:13 compliant practices

InboxAgent gives back time in your day!

ROI is immediate.

You can invest the hours you have gained into delivering better outcomes for your customers.

Unique AI tool reads incoming emails

I want to show my customers/users that we innovate to improve business performance and user outcomes at the same time.

  • You’ll be seen as innovative
  • You’ll be proud
  • Saves time and increases the productivity of your team
  • Over 95% accuracy in automated classification and assignment (Conditions Apply)

InboxAgent is the only tool to include an SLA around classification accuracy.

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Customer Success Story

The ROI is immediate; the team are happier that their jobs are easier, and they can focus on higher-value tasks. It was simple and easy to install, and the Aportio folks are great to deal with.”

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