"User email requests are now automatically handled by artificial intelligence, in real-time"
"With InboxAgent I have effectively acquired another full-time staff member at almost no cost, because it's taking care of the mundane task of logging requests"
"Tickets automatically classified and assigned to the right expert. 96% accuracy in automated assessment, classification & assignment."
After only the initial deployment, we have already been able to redirect 2 staff to value-add activities"
"Our service desk staff have asked us to promise that we won't take it away"
InboxAgent gives you back time in your day and allows you to focus on users
Unique AI tool reads incoming emails
“I want to focus on things that really make a difference for our users and customers”
- Automatically sends to correct destination
- Ticket is automatically classified and assigned to the right expert, ancillary info added
- Removes “noise” (e.g. social media tags, disclaimers etc)
- De-duplicates multiple messages and prevents all those false positives other parsers create
- Can trigger other automated responses
InboxAgent takes away the boring tasks so you can spend more time on what you are good at – solving your users’ and customers’ complex needs.
Easy to get going and ROI is immediate
“I want a low risk and non-disruptive way to make my job easier.”
- Easy to install – can be up and running in days
- Integrates seamlessly with many systems
- No negative customer impact
- New features will increase value
- Security – ISO27001:13 compliant practices
InboxAgent gives back time in your day!
ROI is immediate.
You can invest the hours you have gained into delivering better outcomes for your customers.
It will make you
“I want to show my customers/users that we innovate to improve business performance and user outcomes at the same time.”
- You’ll be seen as innovative
- You’ll be proud
- Saves time and increases the productivity of your team
- Over 95% accuracy in automated classification and assignment (Conditions Apply)
InboxAgent is the only tool to include an SLA around classification accuracy.
Get the full product description and pricing
How it works
Pre-processing and preparation
User sends emails to your normal support email, which redirects to a secure Aportio end-point
The email is cleansed of unnecessary/ algorithm distorting text and processed using an AI/ML algorithm
What if it can’t be categorized?
Any uncategorized emails are redirected to a human mentor for classification
Email is categorized and classified and a range of automations are triggered
Tickets are Created
Service desk ticket is created, along with changes in other back-end systems
We currently support connection to the following ITSM/PSA systems of service
And many more connectors coming!