Pricing
Lower your IT service desk costs and improve customer satisfaction
InboxAgent
Lite
$0.10USD
Per month per email
$50 / month minimum fee
billed annually*
Perfected for Small Teams
- Redirects email to a secure endpoint.
Whitelists or blacklists emails/domains.
Declutters unnecessary text, images, and repeated email threads.
Avoids duplication of tickets for related emails.
Associates updates with the correct ticket.
Assigns elevated priority to tickets.
Creates ITSM ticket.
InboxAgent
Enterprise
$0.50USD
Per month per email
$500 / month minimum fee
billed annually*
Perfected for Enterprises
- All InboxAgent Lite features, PLUS:
Uses AI model to classify email conversations into Incident or Service Request 85%+ accuracy.
Mentor function to manage unknowns and learn.
Used by single organisation only.
InboxAgent
Service Provider
$0.65USD
Per month per email
$650 / month minimum fee
billed annually*
Perfected for service providers
with more than one customer
All InboxAgent Enterprise features, PLUS:
Associates emails to the right customer when more than one customer exists.
Uses ‘To’ and ‘From’ addresses to direct tickets to the right default customer.
Manages emails from non-customer 3rd parties such as vendors.
Used by organisations serving multiple customers/companies.
*Overages billed monthly
Add Level 2 Automation
$0.15USD /
email processed / month
For each second level classifier*
Minimum $350USD / month
billed monthly
Prioritize on business rules.
Recognize unique event types.
Combine multiple classification approaches in a hybrid model (e.g. Rapid hand-off to 3rd parties).
Trigger new user process.
*Click here for more information about available classifiers
Add System Generated Emails
$0.15USD /
email processed / month
Minimum $250USD / month
billed monthly
Classify emails with structured content.
Process rules for specific email addresses (e.g. 3rd party outage notifications).
Process vendor renewal notifications.
Process system logs/alerts.
*Click here for more information about System Generated Emails
Add AI Web Chat & Forms
ASK us for a package
Driven by an optimised mix of AI & natural language
Drive usage of other multichannel investments.
Process business logic combining multiple steps, across multiple systems.
Redirect common requests to other on-line services+.
Present knowledge articles.
Invoke specific automations.