Exceptional customer experiences,
Our products help businesses achieve more operational efficiency and superior customer experiences. We do this by automating the way ICT services are delivered and reinventing the way customers engage with common IT operations processes.
Email Ticket Automation to automatically classify and convert customer emails into tickets.
AI powered email parsing and automated ticketing. Aportio’s AI powered email parser saves hours of wasted labour reading and logging Service Desk tickets. The AI will read an email, understand if it is a incident or service request, categorize the email and log a ticket via API into your ITSM system ready for resolution.
A virtual support agent ready to provide answers and take action.
QueueAgent is a virtual support agent that delivers an end to end conversational experience for customers and employees. Unlike so many ‘chatbots’ QueueAgent is immediately intelligent from day one and available on an economic subscription basis. Using cognitive AI technologies QueueAgent continues to learn independently and grow with you.