Save hours of wasted time reading and logging Service Desk tickets
Six top reasons to use AI powered InboxAgent
- More accurate and consistent email categorisation means no more manual processing of emails
- Emails are converted and quickly logged into your ITSM tool so you can nail that email response SLA!
- It's quick and easy to get started - we'll have you up and running in around 1 week (for standard setup)
- An affordable service, securely hosted in the cloud
- Its flexibility means it can model numerous, customizable business processes
- Improves your operations and improves customer experience
How InboxAgent works
- After training, the AI will read an email and understand if it is an incident or service request. The machine learning nature of InboxAgent means it can understand spelling mistakes and complex requests that other automated parsers aren’t able to cope with.
- Inbox agent will categorise emails, then log a ticket with correct category via API into your ticketing or event tracking system ready for resolution. It can also trigger other automated responses.