System Generated Emails

SGE are standard format emails that can be processed automatically. The following are a sample of the type of emails that can be managed using the SGE add-on.

ClassifierNature of emailPotential response
NotificationsBackup log reports received in support inboxesDifferent actions for success versus failure outcomes
SecuritySecurity alerts received in support inboxesEscalated allocation of different alert types for priority action
PerformancePerformance alerts received in support inboxesSlow response time alerts to initiate diagnostic and remedial action
AvailabilityThird party service outage notificationsAutomated relaying of supplier notifications to impacted downstream customers
ComplianceChecklist and SOX verificationAbility to automate capture of compliance related events for audit purposes.