System Generated Emails
SGE are standard format emails that can be processed automatically. The following are a sample of the type of emails that can be managed using the SGE add-on.
Classifier | Nature of email | Potential response |
---|---|---|
Notifications | Backup log reports received in support inboxes | Different actions for success versus failure outcomes |
Security | Security alerts received in support inboxes | Escalated allocation of different alert types for priority action |
Performance | Performance alerts received in support inboxes | Slow response time alerts to initiate diagnostic and remedial action |
Availability | Third party service outage notifications | Automated relaying of supplier notifications to impacted downstream customers |
Compliance | Checklist and SOX verification | Ability to automate capture of compliance related events for audit purposes. |