SGE are standard format emails that can be processed automatically.
The following are a sample of the type of emails that can be managed using the SGE add-on.
|Classifier||Nature of email||Potential response|
|Notifications||Backup log reports received in support inboxes||Different actions for success versus failure outcomes|
|Security||Security alerts received in support inboxes||Escalated allocation of different alert types for priority action|
|Performance||Performance alerts received in support inboxes||Slow response time alerts to initiate diagnostic and remedial action|
|Availability||Third party service outage notifications||Automated relaying of supplier notifications to impacted downstream customers|
|Compliance||Checklist and SOX verification||Ability to automate capture of compliance related events for audit purposes.|