SGE are standard format emails that can be processed automatically.
The following are a sample of the type of emails that can be managed using the SGE add-on.
| Classifier | Nature of email | Potential response |
|---|---|---|
| Notifications | Backup log reports received in support inboxes | Different actions for success versus failure outcomes |
| Security | Security alerts received in support inboxes | Escalated allocation of different alert types for priority action |
| Performance | Performance alerts received in support inboxes | Slow response time alerts to initiate diagnostic and remedial action |
| Availability | Third party service outage notifications | Automated relaying of supplier notifications to impacted downstream customers |
| Compliance | Checklist and SOX verification | Ability to automate capture of compliance related events for audit purposes. |