In today’s environment, we must continually drive better and better customer experiences and remove costs so what is the next technology innovation that will re-engage our customers and alter the traditional business approaches such as service portals, email, single-use apps and multiple interfaces?
Conversational AI interfaces have emerged and conversational artificial intelligence will slowly bind all the multitude of existing interfaces together into a preferred user experience.
This is a large part of the Aportio Value Prop and future journey we believe in.
Customers are spending more time in “Messaging/Chat”. In 2015, time spent on messaging apps overtook time spent on social media apps.
A chatbot/AI replaces traditional graphical user interfaces (GUIs) that are unique for each application or website with a “conversational user interface”. People can communicate with chatbots on a website, SMS, email, Cisco Spark, Skype, Slack, Facebook Messenger, and other channels. Conversations are continuous over these channels which ensures context continuity.
The omnichannel nature of AI chatbots presents a new level of convenience for users and new paths to superior customer experience and value for the enterprise. Instead of requiring people to find, learn, and use yet another distinct interface, AI/chatbots bring interactions to a single convenient interface that will become the preferred user’s interface.