Email Request Automation
Aportio is taking the pain out of managing emails for customer contact centers and IT service desks. Logging emails is a thankless, repetitive and time-consuming task for service desk agents.
AI powered email parsing and automated ticketing saves hours of wasted labour reading and logging Service Desk and Customer Contact Center tickets. InboxAgent will read an email, understand if it is an incident or service request, declutter the text, categorise the email and log the ticket via API into your service management system, ready for resolution.
Customer Success Story
The ROI is immediate, the team are happier that their jobs are easier so they can focus on higher value tasks. It was simple and easy to install and the Aportio folks are great to deal with.
Smarter than your average call centre
A guide for IT leaders on using AI to optimise the email channel in contact centres
Find out how to free up time for your customer service agents with artificial intelligence in your email channel so they can better focus on customers’ complex needs.