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We create solutions for service desks that your customers and staff will love

Our products free up hours in your day so you can focus on the things that matter

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Makes your job easier

“With InboxAgent I have effectively acquired another full-time staff member at almost no cost, because it’s taking care of the mundane task of logging requests.”

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Low-Risk and non-disruptive

“The setup is seamless, low-risk and non-disruptive.”

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Grows in impact and capability over time

“InboxAgent completely automates the email handling process. The AI ‘learns’ each customers service interactions.”

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InboxAgent

Email Request Automation

Aportio is taking the pain out of managing emails for customer contact centers and IT service desks. Logging emails is a thankless, repetitive and time-consuming task for service desk agents.

AI powered email parsing and automated ticketing saves hours of wasted labour reading and logging Service Desk and Customer Contact Center tickets. InboxAgent will read an email, understand if it is an incident or service request, declutter the text, categorise the email and log the ticket via API into your service management system, ready for resolution.

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Customer Success Story

The ROI is immediate, the team are happier that their jobs are easier so they can focus on higher value tasks. It was simple and easy to install and the Aportio folks are great to deal with.

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Smarter than your average call centre

A guide for IT leaders on using AI to optimise the email channel in contact centres

Find out how to free up time for your customer service agents with artificial intelligence in your email channel so they can better focus on customers’ complex needs.

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