InboxAgent
Email Request Automation
Aportio is taking the pain out of managing emails for customer contact centers and IT service desks. Logging emails is a thankless, repetitive and time-consuming task for service desk agents.
AI powered email parsing and automated ticketing saves hours of wasted labour reading and logging Service Desk and Customer Contact Center tickets. InboxAgent will read an email, understand if it is an incident or service request, declutter the text, categorise the email and log the ticket via API into your service management system, ready for resolution.
Smarter than your average call centre
A guide for IT leaders on using AI to optimise the email channel in contact centres
Find out how to free up time for your customer service agents with artificial intelligence in your email channel so they can better focus on customers’ complex needs.
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CCL taps Aportio’s InboxAgent for IT service management automation
CCL taps Aportio’s InboxAgent for IT service management automation CCL now has 40 to 45 of its clients, including almost all its large clients, using the email agent daily Spark-owned CCL has taken on Aportio’s InboxAgent email request ...
Aportio accelerates appetite for action
Aportio accelerates appetite for action International expansion plans in the works Far from contracting its focus to just the core business essentials as it looks beyond COVID-19, as many businesses are doing to stay afloat, Aportio Technologies is ...
Aportio lands InboxAgent in Datto’s open ecosystem marketplace
Aportio lands InboxAgent in Datto's open ecosystem marketplace New Zealand start-up Aportio is now offering its InboxAgent software through Datto’s open ecosystem programme. The ecosystem is a developer programme for services that complement or extend the Autotask service ...